Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. We cannot use their own online module as it is inflexible in every way. We were told "plug and play integration" it doesn't supply this.
At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). Where do I start? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system.
I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. The company need investigating top to bottom. Waste of money, terrible api integration and supportĪbsolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt.
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